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My mail server is blacklisted IP – Shared accommodation – apparently, you have to update – is this right?

Apparently, a customer using the same computer I on the same server (shared hosting) has caused the server mail server IP to the blacklist. My host is telling me that it is not so easy to know who caused the spam, and the only solution is to upgrade either a dedicated IP or dedicated hosting package. Is this correct, or should be able to discover who has caused the problem. I do not like the idea of ​​having to pay for something when someone else's fault. Thanks in advance.

Change logs MX mail servers to Google Apps.

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